Can I use email to reply to a ticket?

Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.You can create a ticket by emailing support@helpdesk.bccs286.orgPlease provide your Building, Room Number, Extension and a...

Video Mirroring - Screen Mirroring - Airplay

Airplay: https://support.apple.com/guide/mac-help/stream-content-to-apple-tv-mh40624/macNew Versions of MacOSOlder Versions of MacOSClick here for info on screen mirroring

Spam and/or unwanted email.

Some messages are spam and some are just unwanted emails.Please visit the following links, in order, to gain a good understanding of this topic.Definition of spam emailGmail spam notesReporting spamUnwanted emailsIf legitimate email gets marked as spam

Projector Doesn't Display What's On My Laptop

Sometimes when you plug your laptop into your projector you may find that it doesn't show what's currently displayed on your laptop, but instead it shows your laptop's background on the screen.This is caused by your laptop treating your projector as a second monitor instead of a mirrored display....

Insight School of Minnesota Help Desk

For Students and Staff who run into technology issues with Insight School resources, the STRIDE helpdesk number is:  1-866-512-2273

Check your Google Groups

Understanding Google Groups:Google Groups are a valuable tool for managing email distribution within our district. They function as mailing lists, allowing you to send a single email to a large group of people at once.Who Can Send Emails to Groups:The ability to send emails to a group depends on ...

Zoom App - Phone

Zoom Web Portal Phone Settings Accessing the Phone menu in the Zoom web portal for the first time 1. Log in to the BCCS Zoom web portal. Zoom.us → Click the login with Google button 2. Click on the Phone menu. 3. You may be prompted to set a new pin, take note if so 4. You're done! You can now ...

Zoom - Turn off incoming calls for Desktops/Laptops and Mobile Devices

Turn off incoming calls for Desktops/Laptops and Mobile DevicesNavigate to zoom.us and click sign inClick on the Google buttonClick on the phone tab to the left of the screenScroll down to Call Handling and click on EditTurn off Zoom Desktop Apps if you do not want it to ring on your computerTurn...

Print Jobs Not Showing Up At Printer

Typically when print jobs are not showing up at the printers its due to the uniflow smartclient app not running or not signed into.When the app is running you will see the logo circled in red in the first image. The logo will be red if singed into and gray if not. The logo will be missing if the ...

iPad Guide

Chromebook Guide

Chromebook Quick Guide CLEANING AND DISINFECTING Should your Chromebook need cleaning, follow the steps below.Disinfectant wipes such as Lysol or Clorox wipes are preferred. Windex applied to a soft cloth is also acceptable. Take care not to allow moisture to enter any openings. Never spray anyth...

Install Microsoft Office

How to Install Microsoft Office SoftwareOpen Self Service: Launchpad<Self ServiceLocate Excel, Word and Powerpoint and click install under each applicationAfter Installation has been completed open any one of the installed Microsoft Office Applications and sign in with your Microsoft accountYour ...

Change Saved Password in Skyward Mobile App

Skyward Mobile App Account Maintenance

Setting up Owl Camera in Zoom

Google Suite Communications Expectations

Google Suite Communications Expectations How to Setup Gmail/Email Signature Go to your Gmail inbox and click on the Gear Settings icon that is on the top right of your screen (shown below) Click on ‘See all Settings’ (shown below) Scroll towards the bottom of that page and locate the ‘...

Delegated Accounts

How To Check An Email Account Delegated To You 1. Log in to your Google Mail account.2. Click your account photo or the circle with your first initial in it (located in the upper-right corner of the page).3. From the drop-down menu, select the desired delegated account. A new window or tab will...

Registering Your Fob To The Printer

Your first time attempting to log in to the printer with your fob it'll ask you for a code that you need to enter to associate your fob with your print jobs (your account), this article will walk you through how to obtain that code.1. In the top right corner of your Chrome browser you should see ...