Helpdesk 101
Getting started with our helpdesk software
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.You can create a ticket by emailing support@helpdesk.bccs286.orgPlease provide your Building, Room Number, Extension and a...
Video Mirroring - Screen Mirroring - Airplay
Airplay: https://support.apple.com/guide/mac-help/stream-content-to-apple-tv-mh40624/macNew Versions of MacOSOlder Versions of MacOSClick here for info on screen mirroring
Spam and/or unwanted email.
Some messages are spam and some are just unwanted emails.Please visit the following links, in order, to gain a good understanding of this topic.Definition of spam emailGmail spam notesReporting spamUnwanted emailsIf legitimate email gets marked as spam
How to Update or Check Your Ticket's Status.
How to Update or Check Your Ticket's Status. Log into your BCCS286.org Google email account. In the upper right corner of your email screen, click the Google Apps button (the nine little squares). A pop-up box will appear with a list of Google Apps. Scroll down to the bottom of the pop-up bo...
Projector Doesn't Display What's On My Laptop
Sometimes when you plug your laptop into your projector you may find that it doesn't show what's currently displayed on your laptop, but instead it shows your laptop's background on the screen.This is caused by your laptop treating your projector as a second monitor instead of a mirrored display....
Insight School of Minnesota Help Desk
For Students and Staff who run into technology issues with Insight School resources, the STRIDE helpdesk number is: 1-866-512-2273
Check your Google Groups
Google Groups - How to CheckWhat are Google Groups?Google Groups are ways to manage collections of email accounts. Depending upon the group settings, someone from inside the group, inside the district, or any email at all, can send an email to the whole group just by sending a single email to the...
Zoom App - Phone
Zoom Web Portal Phone Settings Accessing the Phone menu in the Zoom web portal for the first time 1. Log in to the BCCS Zoom web portal. Zoom.us → Click the login with Google button 2. Click on the Phone menu. 3. You may be prompted to set a new pin, take note if so 4. You're done! You can now ...
Zoom - Turn off incoming calls for Desktops/Laptops and Mobile Devices
Turn off incoming calls for Desktops/Laptops and Mobile DevicesNavigate to zoom.us and click sign inClick on the Google buttonClick on the phone tab to the left of the screenScroll down to Call Handling and click on EditTurn off Zoom Desktop Apps if you do not want it to ring on your computerTurn...
Print Jobs Not Showing Up At Printer
Typically when print jobs are not showing up at the printers its due to the uniflow smartclient app not running or not signed into.When the app is running you will see the logo circled in red in the first image. The logo will be red if singed into and gray if not. The logo will be missing if the ...
iPad Guide
Chromebook Guide
Chromebook Quick Guide CLEANING AND DISINFECTING Should your Chromebook need cleaning, follow the steps below.Disinfectant wipes such as Lysol or Clorox wipes are preferred. Windex applied to a soft cloth is also acceptable. Take care not to allow moisture to enter any openings. Never spray anyth...
Install Microsoft Office
How to Install Microsoft Office SoftwareOpen Self Service: Launchpad<Self ServiceLocate Excel, Word and Powerpoint and click install under each applicationAfter Installation has been completed open any one of the installed Microsoft Office Applications and sign in with your Microsoft accountYour ...